Technical Support Specialist

The Computer & Network Technician will work with our other technicians to deploy, diagnose and repair computers, servers, and small business networks. The technician will also assist in deployment and maintenance of installed and event-based audio visual systems as needed. This role will be based out of our Liverpool, NY office but will need occasional travel to client sites.

A job as a technical support specialist is perfect for technicians of all skill and experience levels. This is a great opportunity for an energetic, inquisitive, eager learner who has a can-do attitude and is looking to expand his/her technical skills.

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Responsibilities:

  • Provide front line help desk support and escalate issues as necessary
  • Troubleshoot / diagnose a variety of IT issues
  • Repair and upgrade computer equipment and systems
  • Install hardware and software
  • Configure networks and associated equipment
  • Provide one-to-one technical support on-site, or via phone or e-mail
  • Assist audio-visual installation and events team as needed
  • Interact with clients to build rapport, trust, and credibility
  • Deliver top quality work with a focus on value for the customer
  • Other, as assigned

Knowledge, Skills, and Abilities Requirements

  • Technical aptitude and the desire to learn new technologies
  • Demonstrated experience providing technical support/ assistance to end users.
  • Working knowledge of office equipment, including computers, phone systems, and printers
  • Excellent customer service skills
  • Excellent time management and organizational skills, with the ability to prioritize tasks and work independently with minimum direction
  • Proficiency in daily use of Microsoft Office software (Outlook, Excel, Word, Teams) for sending and receiving email, posting information to databases or spreadsheets, and performing basic data entry
  • Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to understand written and verbal communications, including the ability to read, comprehend, follow, and enforce safety procedures
  • Attention to detail and problem-solving skills
  • Ability to operate a vehicle in a safe manner


Physical and Mental Requirements

  • Ability to sit, stand, walk, talk, hear, climb, balance, stoop, kneel, crouch, crawl, reach, push, pull, lift, use fingers, grasp, feel, shovel, and perform repetitive motions with hands and/or wrists
  • Ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force to regularly move objects
  • Minimum mental and visual attention required for performing highly routine, simple work such as cleaning, using hand-held tools, and operating simple controls


Special Requirements

  • Regular, physical, on-site attendance is required

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